1. Introduction
This Privacy Policy explains how 10 Win ("10 Win," "we," "us," "the Platform") collects, uses, stores and protects personal information belonging to players who register and use the 10 Win platform.
10 Win is an online sports betting and casino platform designed for Pakistani players. When you register an account, make a deposit, place a bet or use any feature of the 10 Win platform, certain personal data is collected as a necessary part of delivering the service. This policy tells you exactly what that data is, why we collect it and how we protect it.
By creating a 10 Win account or using the platform in any capacity, you confirm that you have read and understood this Privacy Policy. This policy forms part of the 10 Win Terms and Conditions and should be read alongside them.
2. What Data We Collect
10 Win collects personal data in several categories depending on how you use the platform. Here is a full breakdown of the types of data we may hold about you:
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, phone number, date of birth, country | Account creation and identity verification |
| Identity Verification | CNIC copy, selfie or proof of address (when requested) | Age and identity verification per KYC obligations |
| Financial Data | Deposit/withdrawal amounts, payment method identifiers (e.g. masked Easypaisa number) | Transaction processing and fraud prevention |
| Betting & Gaming Data | Bet history, casino game history, stakes, results, session duration | Account management, responsible gaming, dispute resolution |
| Device & Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence | Customer service quality, dispute resolution |
| Cookies & Usage Data | Pages visited, features used, click behaviour | Platform performance improvement, user experience |
10 Win does not collect sensitive personal data such as biometric information, political opinions or health data unless specifically required for identity verification and only with your explicit consent.
3. How We Collect Data
10 Win collects personal data through the following methods:
- Directly from you: When you register, fill in account forms, contact support, submit verification documents or update your profile at 10 Win.
- Automatically during use: When you browse the platform, log in, place bets or play casino games, certain technical data is logged automatically by 10 Win's systems — including your IP address, device identifiers and session activity.
- Through payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, the relevant payment processor shares transaction confirmation data with 10 Win to complete your transaction.
- Through cookies and similar technologies: The 10 Win platform uses cookies to maintain your session, remember your preferences and gather anonymised analytics about how the platform is used. See Section 8 for full details on cookies.
- From third-party verification providers: When identity verification is required, 10 Win may use a third-party KYC service to verify the authenticity of documents you submit. These providers process your data on 10 Win's behalf under strict data processing agreements.
4. How We Use Your Data
10 Win uses the personal data we collect for the following specific purposes. Each purpose has a clear legal basis:
- Account management: Creating, maintaining and managing your 10 Win account, processing deposits and withdrawals and communicating with you about your account status.
- Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years to use the 10 Win platform.
- Transaction processing: Enabling you to deposit in PKR and withdraw your winnings via your chosen payment method. Financial data is shared with payment processors only to the extent needed to complete the transaction.
- Fraud prevention and security: Monitoring transactions and account activity to detect and prevent fraudulent behaviour, unauthorised access and any activity that violates the 10 Win Terms and Conditions.
- Responsible gaming compliance: Using betting and session data to support responsible gaming tools — for example, alerting players whose session patterns suggest problematic behaviour and enabling deposit or wagering limits to function correctly.
- Customer support: Using your account and communication history to assist you when you contact the 10 Win support team, ensuring accurate and efficient resolution of queries.
- Platform improvement: Using aggregated, anonymised usage data to understand how Pakistani players interact with the 10 Win platform and where improvements can be made.
- Legal and regulatory compliance: Retaining records as required by applicable laws and cooperating with regulatory or law enforcement requests where legally obligated.
- Marketing communications: Sending you information about promotions, bonuses and platform updates if you have opted in to receive marketing communications. You can opt out at any time through your account settings.
5. Data Sharing
10 Win does not sell your personal data. We share data with third parties only in the following limited and specific circumstances:
- Payment processors: Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card networks as necessary to process your deposits and withdrawals in PKR.
- KYC and identity verification providers: When verification is required, identity documents may be processed by a third-party verification service operating under a data processing agreement with 10 Win.
- Game and software providers: Casino game providers receive limited session data necessary to operate games — such as bet amounts and results — to support fair game delivery. Game providers do not receive registration or financial details beyond what is operationally required.
- IT infrastructure and cloud providers: 10 Win's platform is hosted and operated using third-party infrastructure providers. These providers process data on 10 Win's behalf under binding data processor agreements and are prohibited from using that data independently.
- Legal and regulatory authorities: 10 Win will disclose personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law or a valid legal process.
All third parties who receive or process data on behalf of 10 Win are contractually bound to handle that data securely, use it only for the stated purpose and comply with applicable data protection standards.
6. Data Retention
10 Win retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law.
- Active accounts: Personal and account data is retained for the full duration of your account at 10 Win plus a standard period of five years after closure to meet regulatory and financial record-keeping obligations.
- Identity verification documents: KYC documents are retained for the period required under applicable anti-money laundering and financial regulation — typically five years from the date of submission or from account closure.
- Transaction records: Full financial transaction records are retained for five years from the transaction date to comply with financial record-keeping obligations applicable to 10 Win.
- Support correspondence: Customer support records are retained for up to three years following the resolution of the relevant issue, for quality assurance and dispute resolution purposes.
- Analytics data: Anonymised usage and analytics data may be retained indefinitely as it cannot be linked back to any individual player.
When personal data is no longer required and the retention period has expired, 10 Win deletes or irreversibly anonymises it. Deletion requests from players are handled subject to any overriding legal retention requirements — see Section 9 for details on how to submit a deletion request.
7. Data Security
10 Win takes the security of your personal data seriously and employs multiple layers of technical and organisational protection:
- Access to personal data within the 10 Win organisation is restricted on a strict need-to-know basis. Only authorised personnel whose job function requires it can access player data.
- All systems holding personal data are regularly reviewed and penetration tested to identify and address security vulnerabilities.
- In the event of a data breach that poses a significant risk to affected players, 10 Win will notify impacted accounts promptly and take immediate steps to contain the breach.
8. Cookies and Tracking Technologies
The 10 Win platform uses cookies and similar technologies. Cookies are small text files stored on your device when you visit the platform. They help the platform function correctly, remember your session and gather anonymised performance data.
The cookies 10 Win uses fall into the following categories:
- Essential cookies: Required for the 10 Win platform to function. These include session cookies that keep you logged in while you navigate between pages. These cannot be disabled without preventing the platform from working.
- Performance cookies: Help 10 Win understand how quickly pages load, where errors occur and how well the platform performs across different devices and connection types. Data collected is aggregated and anonymised.
- Functional cookies: Remember your preferences — for example, your preferred language, display settings or previously selected payment method — so you don't have to re-enter them each time.
- Analytics cookies: Provide 10 Win with aggregated data about how players navigate the platform, which features are most used and where users spend their time. This data helps us improve the platform continuously. No individual identification is possible from analytics cookies.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the 10 Win platform. For most players, leaving the default settings in place provides the best experience.
9. Your Data Rights
As a 10 Win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 10 Win support team via live chat or email. Requests are handled within five working days as standard.
Right of Access
You can request a copy of all personal data 10 Win holds about you at any time. We will provide a structured summary of your data, the purpose for which it is held and how long it will be retained.
Right to Rectification
If any personal data 10 Win holds about you is inaccurate or outdated — for example, an old phone number or a misspelled name — you have the right to have it corrected. You can update most information directly in your account settings or by contacting support.
Right to Erasure ("Right to be Forgotten")
You may request that 10 Win delete your personal data. This right is subject to any legal or regulatory obligations that require 10 Win to retain certain records — for example, financial transaction data required for compliance purposes. Where deletion is not possible in full, 10 Win will delete all data that can legally be removed and explain what must be retained and why.
Right to Restrict Processing
In certain circumstances — for example, if you contest the accuracy of data 10 Win holds — you may request that processing be restricted while the matter is resolved. During restriction, 10 Win will store the data but not actively use it.
Right to Data Portability
Where your data was provided directly by you and is processed on the basis of your consent or a contract, you can request that 10 Win provide it in a structured, machine-readable format so you can transfer it to another service if you wish.
Right to Withdraw Consent
Where 10 Win processes your data based on consent — for example, to send you marketing communications — you can withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of any processing that occurred before withdrawal.
10. Minors and Data Protection
The 10 Win platform is strictly for adults aged 18 and over. 10 Win does not knowingly collect personal data from individuals under the age of 18. The platform uses age verification processes during registration and may request additional verification at any point during the account lifecycle.
If 10 Win becomes aware that personal data has been collected from an individual under 18 years of age, that data will be deleted immediately, the associated account will be closed and any deposited funds will be returned to the relevant payment method.
Parents or guardians who suspect that a minor may have registered at 10 Win or is attempting to access the platform should contact the 10 Win support team immediately via live chat. 10 Win will investigate and act promptly on such reports.
11. Third-Party Services and Links
The 10 Win platform may reference or link to third-party services in certain contexts — for example, payment processors or responsible gaming support organisations. This Privacy Policy applies only to the 10 Win platform and does not govern the privacy practices of any third-party services.
10 Win is not responsible for the privacy practices, data handling or content of third-party services. If you access a third-party service through a reference on the 10 Win platform, we recommend reviewing that service's own privacy policy before providing any personal data.
All third-party service providers that process data on behalf of 10 Win — as opposed to as independent controllers — do so under data processing agreements that bind them to handle your data securely and only for the stated purpose.
12. Changes to This Privacy Policy
10 Win may update this Privacy Policy from time to time as the platform evolves, legal requirements change or our data practices are updated. When meaningful changes are made — changes that affect how your data is used, what data is collected or your rights — 10 Win will notify registered players through a prominent notification on the platform before the new version comes into effect.
Minor changes — such as formatting corrections, clarifications that don't affect substance or updates to contact details — may be made without notification, though the "Last updated" date at the top of this policy will always reflect the most recent revision.
If you disagree with changes to this Privacy Policy, you have the right to close your account. Continued use of the 10 Win platform after the effective date of a revised policy constitutes acceptance of the updated version.
13. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern related to your 10 Win account, you can reach the 10 Win team through the following channels:
- Live Chat: Available 24/7 within the 10 Win platform when logged in. Fastest response for urgent account-related privacy matters.
- Email: support@10win.world — for data access requests, deletion requests and privacy queries. Standard response time is five working days.
- FAQ: Common questions about your account and data are answered on the 10 Win FAQ page.